Cambridge News | Latest News Headlines From Cambridge City & Cambridgeshire | National News By Cambridge News | 'Nightmare' as family is stuck in lift: A family with a 1-year-old were put through to a national call centre when they tried to raise the alarm after getting trapped in a city store’s lift.
The Coes, from Longstanton, presumed the emergency help button would alert staff in the Market Hill branch of Marks & Spencer, but instead they were connected to a call handler miles away, who put them on hold.
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