Poor service killed Jessops, not the internet | PC Pro blog: Jessops has announced the closure of all of its stores. The story on administrator PriceWaterhouseCoopers’ website points to obvious factors such as competition from the internet and supermarkets, and the fact that it has been in financial trouble before. But there is another story and it’s the one told by the consumers.
I am a professional photographer and, as such, walking into high street photographic stores used to mean receiving good advice from like-minded and competent individuals who were not trying to “pull any wool”. Unfortunately, that is no longer the case, and online retailers or specialist stores are the only places where I feel that the technical support actually has something to offer above and beyond my knowledge.
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